Legal

PRIVACY POLICY

Last updated: July 2026

1. Who We Are

PETME ("we", "us", "our") operates pet care centres across Dubai, UAE. Our registered address is Oasis Center, Shop 1018-B, Ground Floor, Sheikh Zayed Road, Al Quoz 1, Dubai. For privacy enquiries, contact us at info@petme-ae.com.

2. Information We Collect

We may collect the following personal information when you use our website or services:

  • Name, email address, and phone number (via contact forms and bookings)
  • Pet information (breed, name, age) relevant to service delivery
  • Location data (preferred centre selection)
  • Usage data collected via cookies and analytics tools

3. How We Use Your Information

We use the information we collect to:

  • Process and confirm your bookings and enquiries
  • Provide, operate, and improve our services
  • Send service-related communications (confirmations, reminders)
  • Respond to your questions and support requests
  • Comply with applicable UAE legal obligations

4. How We Share Your Information

We do not sell or rent your personal data. We may share data with:

  • Our booking platform (SimplyBook.me) to manage appointments
  • Service providers who assist in operating our website and business
  • Regulatory authorities where required by UAE law

5. Cookies

Our website uses cookies to improve your browsing experience and analyse site traffic. By using our site, you consent to our use of cookies. You can disable cookies in your browser settings, though some site features may not function correctly.

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by UAE law.

7. Your Rights

Under applicable UAE data protection legislation, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal obligations)
  • Object to the processing of your data

To exercise these rights, contact us at info@petme-ae.com.

8. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, booking platforms). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

This policy was last reviewed in July 2026. Please note this document is for informational purposes. We recommend consulting a qualified legal professional to ensure full compliance with UAE data protection regulations.

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